Note: This is a remote position based out of the UK
WHO WE ARE
Join FPG and become part of a dynamic team dedicated to elevating service and revenue excellence. With over 30 years of expertise, we’ve perfected the art and science of optimizing frontline performance. The unique artistry of our inspiring FPG team with the cutting-edge science of our proprietary technology, IN-Gauge – we have set the benchmark in technology and training. Our global footprint extends across world-renowned brands in the hospitality and automotive industries, spanning more than 100 countries and boasting over 60,000 app users.
At FPG, we’re committed to unlocking the full potential of individuals and transforming the frontline role. Our culture is built on empowerment, passion, and continuous growth. When you join us, you’re not just a part of a company – you’re joining a movement that believes in the potential of people and their ability to make a difference. Experience a fulfilling career with us, where your aspirations meet opportunities.
WHO YOU ARE
An experienced and strategic leader with over 5 years of expertise in data management. or a related field. Your passion lies in driving product improvement using automation and enhancing customer experiences through data-driven decisions. You possess a solid understanding of and real experience with data management, including extraction, transformation, processing, reconciliation, and lineage. You are adept at providing scalable solutions to complex data challenges.
WHAT YOU WILL DO
As the Technical Professional Services Data Manager, you play a critical role in managing the technical support framework with a strong emphasis on data-related inquiries, which constitute 90% of our support tickets. Your role is crucial in managing and resolving complex data issues and driving data management excellence within the organization.
HOW YOU WILL DO IT